My Pet

Hi .. Today I have a virtual pet. It is a fish and its name is leo. Hehe .. you can play with it and please give leo one or two shakes of its food (.. see .. the small container at the left side of the aquarium?)

Hehe. Please love animal!!

Higher Price versus Higher Cost

I had a bad experience several years ago, when I needed to find a refill for my mechanic 'PILOT' pencil. I asked my officeboy to buy 2 refill packages at the nearest shop. I gave him more than enough money to buy them, because I understood that such refill should be quite expensive. Not more than 15 minutes, he came back and passed my order, include the change money. Surprising me, the change is much more than I was expected. The refill was very cheap. I was very curious, and started to think that the shopkeeper missed-calculated it. Yuppy!!! How lucky I am. Once I openned the package, I feel there was something strange. The appearance of the package was very simillar to the regular package I used to buy, but the feel of opening it, the touch of its cap, was not as smooth as used to be. Hmmm ... after I filled in my pencil with the refill, and started to pump it, the refill was broken several time. It was not right (I think inside my heart). When I started to use it to write something, the refill was broken very easily. I was too fast to shout 'Yuppy'!!! hiks hiks .... How unlucky I am. Two packages of the refill ran out only in 30 minutes. I called my officeboy again, and explained to him that the refill he bought for me was not the original refill from 'Pilot'. They were the conterfeit product. I asked him to go back to the shop and told the shopkeeper that he sold a counterfeit product, and I would tell the police for this (hehehe, I believed his face turn to the palest face it can be and he should be panic along the day hehehehe - actually I never tell any policeman about this - hehehe), and asked my officeboy to buy me another refill from another shop. The original refill would be last over than 1 month, depend on how you use it. The price is higher than the fake one, but if I count the total cost, the original one is cheaper than the fake one. I believe that others also have the same experiences. Many similar cases lead to a conclusion that the product price is not the only thing we need to consider. Quality is also the other important thing that we have to check and consider before we decide to buy something. Higher price is not always higher cost.

Does the size really matter?

Once I was traveling by bus, I heard a conversation of a bus driver, the ticket picker and a very flirt woman. I sat down next to the woman, that’s why I could hear all of things they were talking very clearly. Even if I didn’t want to listen, it would keep heard by me.

From the conversation, I understood that the woman was living with her third husband. It means that she has divorced twice.

The bus driver and the ticket picker were very curious about the woman’s private live, before and after her first and second divorce.

The conversation became hotter and hotter, after the bus driver asked her whether the size of ‘the cute cupid thing’ of her husbands and her ex-husband is an important thing or not. He asked her which one of her husbands who can gave her the best experience in the meaning of bedroom’s life.

I pretended as if I am slept but I opened my ears wider (kekekeke …Curious alsoo :D ).

The flirt woman laughed loudly. She answered that according to her, it depends on its function & techniques. And then the driver asked which husband who has the biggest thing? She laughed again. And finally he tried to analyze how if the first one has the biggest, how if the second, and how if the third ….

I laughed in my heart.

I believe that they were miss-guided by the myth of the size and they had no confidence with their own. Their size should be not the size that they were expected. Hehehe … I didn’t say that theirs were small, but at least are not big enough as their expectations. :p

Don’t they understand that a marriage relationship is not only a bedroom thing? But who can deny that the bedroom thing may be the most reason of divorce or in the other word, a space goat to be blamed if a couple needs to be divorced?

Last but not least, does the size really matter? I do not know. Size is relative. Big is not enough when bigger is expected :) . You have to find the answer by yourself. But of course, I am confident enough with mine. Hihihihi ... ;)

What does the customer really need?

Several time I read at the newspapers, complaints about services of several sellers or suppliers, which claim that they are customer focus. Several time also, I have my own unpleasant experiences about the quite (or most of the time, is exactly) similar services.

I will tell all of the stories in the separate posting (hmmm it will take dayssss hehehe ...). This time, I only want to share, what my thinking about what the customer really need is.

They (the sellers/suppliers) do respond the complainer by giving them any good and sweet explanations, or even giving them a good benefit as a sign of asking apologies.

Their actions is in-doubt-able what the unsatisfied customer's need, but deeper than that, what I am thinking about is why such complaints is always happened. Again and again. Why these sellers or suppliers never learn from others? Why they prefer to spend extra 'care' money to maintain their customer? May be there are people who will be jobless if there is no more complaint? Or, may be they need a 'specific' department for a better carrier planning in the company (ooopsss ... hehehehe may beeee....)?

I myself, much much prefer to have a good experience in every occasions. NOT a 'bad' experience in an occasion then 'deserve' to receive a 'good' treatment after that. Good current experiences, never have 'bad' experience, is much more better (and I bet, what all customer needs) than a good post experience after a 'bad' one.

Something bad cannot be replaced by something good just like that ... I do not know, may be I am wrong, but serving better and maintain the customer thus they never have a 'bad' experience is much more important than any corrective actions of a 'bad' experience.

But behind all of my unpleasant experiences, I get my own conclusion that it is not the seller's or supplier's systems, it is more because of their person themselves. But of course, the sellers and suppliers keep have the responsibilities to educate their workforce. They have to teach them to behave properly (no need too over behave, proper is enough .... :) ).

The competition goes tougher and tougher, but so many people involved in an organization may be do not have the same understanding and capabilities about maintaining their customer. Some of them may be think that as long as there is still flow of money in today, no need to think what will be happened tomorrow. They forget that what will tomorrow be is caused and built by what we act today. Good people is many, better one is rare, and the best is only one.

Hope we can always have good experiences after all ...